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Privacy Policy

This privacy policy (hereinafter referred to as "Policy") applies to a video chat (hereinafter referred to as "Application") of Comewel Ltd. (hereinafter referred to as “Company”). The Registered Office of the Company is situated at Office 3 Unit R1 Penfold Works, Imperial Way, Watford, WD24 4YY, United Kingdom. However, this Policy does not apply to the websites operated by third parties and other websites that have installed the Application.

The latest version of this Policy can be found at the following address at any time: In case if you have any questions about this Policy, please contact us through the feedback form or e-mail at

1. Personal user information that is collected, processed and stored by the Company

1.1. The Company collects, processes and stores personal user information, which is needed only to fully provide the Company’s services. The personal information includes:

1.1.1. User’s e-mail address, name, nickname, sex, date of birth, country, region and city of residence.

1.1.2. All the personal information that is automatically sent by the user’s installed software, including: user’s IP-address, cookie files content, personal data that is sent by a browser or another software that allows a user to access the Application, as well as date/time you logged into your account and a user requested page URL.

1.1.3. User's e-wallet ID, cell phone number, CSP name and exact date/time of the SMS-message sent and its content as well as.

1.1.4. Settings of your webcam, browser, as well as operating system of your device.

1.1.5. All the information you share with our Customer Support Team:

- Your Name and Surname;

- Your e-mail address;

- The services you have concern about, your nickname or customers nicknames associated with your request;

- Your opinion as well as advise or comments regarding service;

- Your conversations with the Support Team;

- Another information you decided provide us with.

1.1.6. Your Application activity time; the names of the users you have chatted with; chats duration; Information about the Minutes you’ve spent, including the Minutes spent on the gifts purchase.

1.1.7. Purchasing Premium account and Minutes.

1.2. In some cases, we may ask you for an identity card. This is necessary for us to make sure your age meets our requirements.

1.3. The Company does not determine the validity of all the personal information provided by users. The Company believes that a user provides all the necessary accurate personal information about oneself and keeps it up to date.

2. User's credit card information

2.1. The Company does not receive or store the user's credit card information.

2.2. The user's bank card data is stored in the company Online Payments Group Ltd, which provides a gateway for bank payments. You can read the Privacy Policy of Online Payments Group Ltd by following this link:

3. The way the Company uses the collected and processed personal user information

3.1. Under this Policy, the personal user information may be used in the following instances:

3.1.1. To identify the user and save user's personal settings.

3.1.2. To provide the user with services.

3.1.3. To contact the user, as well as to inform the user about new services or promotions of the advertisers and partners collaborating with the Company and to process the user requests.

3.1.4. To support, protect and improve the Application and to develop new products and services.

3.1.5. To protect the interests of the Company and the interests of the Application users.

3.1.6. For other lawful purposes, aimed at improving and ensuring the security of the Application and users.

4. Third Party access to personal information

4.1. Except as provided by law, the Company undertakes not to sell, rent, exchange or otherwise transfer the personal user information, the user traffic data or the user conversations to third parties without explicit consent of the user.

4.2. The Company has the right to grant access to the personal user information to a third party unrelated to the Company, in the following circumstances:

4.2.1. A user has expressed one's explicit consent to transfer personal information to third parties.

4.2.2. The transfer of the personal information is required for the user's use of Application and/or providing services to the user and/or processing personal user information on behalf of the Company. In these cases, the Company settles a claim to a third party to keep confidentiality of the personal user information and sends the user a notice that user's personal information is transferred to a third party.

4.2.3. Personal user information transfer, use, storage or disclosure is necessary:

a) to comply with applicable laws and other regulations, court decisions and actual requests from public safety agencies;

b) to comply with the applicable User Agreement, including the investigation of User Agreement violation;

c) to detect and prevent any fraudulent or criminal activities, as well as to resolve possible security issues and/or assist in resolving technical problems;

d) to protect the Company's and Application users' or third parties' interests in the event of an imminent threat of causing damage of any kind.

4.3. In the event that the Company makes a full or partial sale or other transfer of its assets, the assets' recipient will be passed all the obligations of confidentiality of the personal information of Application users afforded by this Policy. In these cases, the Company sends the user a notice that user's personal information is transferred to a third party.

5. Voluntary provision of personal user information

5.1. By registering with the Application, you expressly consent to voluntarily provide your personal information to the public. If you do not agree to provide your personal information to the public, please, refuse the registration.

5.2. The part of your personal information that becomes accessible after registering with the Application includes your: name; nickname; sex; gender appurtenance; sexual preferences; age; country, region and city of residence; sexual orientation; last Application activity; photo and video content (if any of these are available).

5.3. After you enable and turn on your web camera your broadcast may be seen by an undefined number of users from all over the world. By turning on your web camera you explicitly express your consent to broadcast your video for an undefined number of users from all over the world.

5.4. You will be able to buy a Premium account, App Minutes and other Application services by adding a credit card or other payment method to your webocam account. In some cases, additional information may be required to process the payment, in particular, an e-mail address or a personal data.

Your payment data can also be used to check your age for compliance with our requirements. This allows us to identify underage users who put unreliable birth date upon registration.

6. The right to change your personal information

6.1. Application users have the right to change or remove one's personal information at any time.

6.2. Application users have the right to change or remove one's video and photo content at any time.

6.3. Application users have the right to delete one's account at any time.

6.3.1. ATTENTION to the owners of the paid (Premium) accounts! In case you decide to delete your Premium account it will be DELETED PERMANENTLY. Meaning that if you delete the Premium account, you will permanently lose access to your account and will no longer be able to use the paid features. In case you decide to start using the service again, you will need to sign up for a new account and GET A PAID ACCESS AGAIN. By deleting the Premium account, you AGREE TO DELETE THE PAID ACCOUNT ACCESS, and NOT to file any financial claims against the Company. You realize and fully understand that when you delete the Premium account, your paid account access will be permanently deleted and will NOT be restored, regardless of the period paid.

7. User Rights

7.1. As a member, you have the following rights to:

- Get access to your personal data located in your account profile.

- Correct your personal data.

- Delete your personal data.

- Disable processing of your personal data.

- Restrict processing of your personal data.

- Withdraw consent to the processing of your personal data.

7.2. You have the right to unsubscribe from notifications you receive by e-mail (hereinafter reffered to as Newsletter) at any time.

7.3. Even after you unsubscribe, the company may send you service or legal notifications (hereinafter reffered to as Required information), including but not limited to Application account password reminder e-mails, service changes notifications, as well as Application User agreement or Policy changes notifications, etc.

8. Protection of personal user information

8.1. The Company takes all necessary measures to protect the personal information of Application users. To prevent unauthorized access or use of your information, we have all the necessary measures as technical, physical and/or administrative and we are using highly sophisticated security systems.

8.2. However, the company cannot provide the security of those devices that users use to connect to the Internet (PC's, mobile devices, etc.) and the information stored on these devices (passwords, account information, etc.). The Company strongly recommends that Application users ensure the safety of the devices they use to connect to the Internet and securely store passwords and other information about their accounts.

8.3. You acknowledge and agree that you are personally responsible for:

8.3.1. The security of the device you use to connect to the Internet.

8.3.2. The secure storage of your passwords and account information.

8.4. You acknowledge and agree that neither the Company nor the Application users, nor any other third party shall be liable for the losses incurred by you because of your negligent attitude to the safety of the device you use to connect to the Internet, or because you have disclosed/entrusted the information about your password or account to other persons or stored it improperly.

9. Change of Privacy Policy

9.1. The Company reserves the right to make changes to this Policy at any time. We will let you know regarding changes by placing a notice on the relevant site and/or contact you using other methods such as e-mail. The fact that you continue to use the Application will be deemed as your immediate acceptance of such changes. The changes are effective upon posting the latest version of this Policy at